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1to1 Magazine's Weekly Digest

Date: 08/15/2005

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The healthcare provider found ways to improve the patient experience, even within the boundaries of strict government regulations.

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Reimagining the Blended Contact Center Sponsored by West Corporation Capturing the Cross-Channel Customer: Engage Customers Across Voice, Web and Mobile By Peppers & Rogers Group and Genesys The Customer Intimacy Imperative By Peppers & Rogers Group and SPSS, an IBM company Four New Rules for High-Impact Loyalty Programs By Peppers & Rogers Group and Oracle

Four New Rules for High-Impact Loyalty Programs By Peppers & Rogers Group and Oracle Capturing the Cross-Channel Customer: Engage Customers Across Voice, Web and Mobile By Peppers & Rogers Group and Genesys Reimagining the Blended Contact Center Sponsored by West Corporation The Customer Intimacy Imperative By Peppers & Rogers Group and SPSS, an IBM company