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1to1 Magazine

Date: 08/03/2006

Issue: July/August 2006

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Rethinking Innovation: Employees as R&D Assets

Expert Insight: Consulting Advisor

Untapped innovation can reap new sales and growth

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For Business Continuity, Don't Forget the Human Element Sponsored by West at Home Getting Social: The Open Road to CRM 3.0 by Peppers & Rogers Group and SugarCRM Six Competitive Differentiators for Delivering a Better Customer Experience By Pegasystems Inc. From Interaction to Profit: Customer Experience Management that Drives Results By Peppers & Rogers Group Tackling the Cross-Channel Challenge in Retail by Peppers and Rogers Group and Infor Capitalizing on Customer Feedback: Creating Measurable Value from Voice-of-the-Customer Programs by Peppers & Rogers Group & Allegiance

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For Business Continuity, Don't Forget the Human Element Sponsored by West at Home Six Competitive Differentiators for Delivering a Better Customer Experience By Pegasystems Inc. Tackling the Cross-Channel Challenge in Retail by Peppers and Rogers Group and Infor Getting Social: The Open Road to CRM 3.0 by Peppers & Rogers Group and SugarCRM From Interaction to Profit: Customer Experience Management that Drives Results By Peppers & Rogers Group Capitalizing on Customer Feedback: Creating Measurable Value from Voice-of-the-Customer Programs by Peppers & Rogers Group & Allegiance

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