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1to1 Magazine

1to1 Magazine

Date: 08/01/2007

Issue: July/August 2007

People: Mila D'Antonio

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For Petco, Customer Ratings Are the Cat’s Meow

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Tackling the Cross-Channel Challenge in Retail by Peppers and Rogers Group and Infor Getting Social: The Open Road to CRM 3.0 by Peppers & Rogers Group and SugarCRM Capitalizing on Customer Feedback: Creating Measurable Value from Voice-of-the-Customer Programs by Peppers & Rogers Group & Allegiance From Interaction to Profit: Customer Experience Management that Drives Results By Peppers & Rogers Group Six Competitive Differentiators for Delivering a Better Customer Experience By Pegasystems Inc. For Business Continuity, Don't Forget the Human Element Sponsored by West at Home

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