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1to1 Magazine's Weekly Digest

1to1 Magazine's Weekly Digest

Date: 02/25/2008

Issue: February 25 2008

People: Kevin Zimmerman

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When Products and Customers Collide

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Uneducated consumers equal high product returns. Who's responsible: manufacturers, retailers, or customers themselves?

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Six Competitive Differentiators for Delivering a Better Customer Experience By Pegasystems Inc. From Interaction to Profit: Customer Experience Management that Drives Results By Peppers & Rogers Group Getting Social: The Open Road to CRM 3.0 by Peppers & Rogers Group and SugarCRM Capitalizing on Customer Feedback: Creating Measurable Value from Voice-of-the-Customer Programs by Peppers & Rogers Group & Allegiance Tackling the Cross-Channel Challenge in Retail by Peppers and Rogers Group and Infor For Business Continuity, Don't Forget the Human Element Sponsored by West at Home

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