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1to1 Magazine

Date: 11/04/2008

Issue: November-December 2008

People: Jeremy Nedelka

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Employees Are Customers, Too

At Farmers Insurance Group, the sales reps rate customer service.

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At Farmers Insurance, the agents rate the CSRs on customer service.

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Featured Downloads

Getting Social: The Open Road to CRM 3.0 by Peppers & Rogers Group and SugarCRM Capitalizing on Customer Feedback: Creating Measurable Value from Voice-of-the-Customer Programs by Peppers & Rogers Group & Allegiance From Interaction to Profit: Customer Experience Management that Drives Results By Peppers & Rogers Group For Business Continuity, Don't Forget the Human Element Sponsored by West at Home Tackling the Cross-Channel Challenge in Retail by Peppers and Rogers Group and Infor Six Competitive Differentiators for Delivering a Better Customer Experience By Pegasystems Inc.

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