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1to1 Magazine's Weekly Digest

1to1 Magazine's Weekly Digest

Date: 01/19/2009

Issue: January 19 2009

People: Mila D'Antonio

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Reporter's Notebook: Credit Union Employees Benefit from Social Media

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CME Federal Credit Union uses social media to deliver company news, regulatory information updates, and benefit information to employees.

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Getting Social: The Open Road to CRM 3.0 by Peppers & Rogers Group and SugarCRM Tackling the Cross-Channel Challenge in Retail by Peppers and Rogers Group and Infor Six Competitive Differentiators for Delivering a Better Customer Experience By Pegasystems Inc. Capitalizing on Customer Feedback: Creating Measurable Value from Voice-of-the-Customer Programs by Peppers & Rogers Group & Allegiance From Interaction to Profit: Customer Experience Management that Drives Results By Peppers & Rogers Group For Business Continuity, Don't Forget the Human Element Sponsored by West at Home

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