1to1 Magazine

1to1 Magazine

Date: 02/23/2009

Issue: Spring 2009

People: Kevin Zimmerman

Content Channel: Customer Service

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Playboy.com Increases (Customer) Satisfaction

Playboy.com now uses real-time prompts to create specific workflows, as well as autosuggestions and automated routing tools, and further supports agents with real-time access to a knowledge base.
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