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Listening in on customers' social media interactions is essential today, however, gaining real business value from those interactions requires separating the chatter from what matters.
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1to1® Media is the trusted online resource of customer experience content that helps elevate organizations' customer strategies. 1to1 Media's award-winning editors produce in-depth and provocative features and case studies, as well as infographics, blogs, whitepapers, and e-books that cover the latest trends and insights in customer experience. Topics focus on customer service, marketing, employee engagement, sales effectiveness and customer loyalty.
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I participate in a lot of webinars and wanted to let you know what an excellent job I thought your presenters did. So much so that I want to urge others in my company to listen to audio portion rather than just review the document.
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