Meet the 1to1 Media Editorial Team

Our award winning team of editors consists of four dedicated journalists who contribute articles, blogs, and more to the 1to1 Media space on a daily basis. On this page you will find background and contact information for each editor. Contact any of our editors to inquire about the submission of article ideas and contributed content or invite them to cover your event.

To request 1to1 Media's editors for speaking and moderating opportunities, please contact Michael Dandrea at (203)989-2204.


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Mila D'Antonio is currently Editor-in-Chief of 1to1 Media where she leads the editorial direction and vision of the website and 1to1 Media's Weekly Digest. She also leads 1to1 Media's two annual awards programs: The 1to1 Media Customer Champions awards and the Gartner & 1to1 Media Customer Experience Excellence Awards. She has worked in journalism for more than 20 years with 15 of them focused on customer experience and CRM.

Her specific areas of expertise focus on voice of the customer, social media, customer service, marketing, digital engagement, customer loyalty, and employee engagement. She's received industry awards from The Society of Professional Journalists, the American Society of Business Publications Editors, and Folio. She regularly moderates panels and speaks on a range of customer experience-focused topics.

Prior to joining 1to1 Media, she has held editorial positions at CRM Magazine, Circulation Management Magazine, and daily newspapers in Connecticut and in Pittsburgh, Pa. She currently is a member of the CXPA and has served on the board of the Juvenile Diabetes Research Foundation, Fairfield County chapter.

Mila is a graduate of the University of Pittsburgh. She currently lives in Connecticut with her husband John and daughter Evelyn. When she's not editing articles, she can be found taking walks with her Siberian Husky, playing at the beach with her daughter, Facebooking, cheering for the Pittsburgh Steelers, or watching "Game of Thrones."

Contact Mila at and 203-989-2187

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Tom Hoffman is Executive Business Editor at 1to1 Media where he's responsible for overseeing the organization's custom content operations. As part of his role, Hoffman works directly with clients on projects such as white papers, executive Q&As and webinars. He's also the voice behind Hoffman's Hot Seat, a weekly forum with industry leaders which explores market trends and best practices. Hoffman also contributes to 1to1 Media's award-winning publications, including 'Think Customers: The 1to1 Blog', Customer Strategist, the executive journal from Peppers & Rogers Group and Hoffman has more than 20 years experience writing about C-level technology management issues for publications such as CFO Magazine, CIO Magazine, Computerworld, CIO Insight and

Contact Tom at 203-989-2194

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Judith Aquino is a senior writer at 1to1 Media, where she writes about customer experience topics for, Think Customers: The 1to1 Blog, and Customer Strategist Journal. Prior to this, she was an associate editor at AdExchanger. Connect with Judith on Twitter and LinkedIn, via email or by telephone.

Contact Judith at 203-989-2211


Visit the PR Resource Page to stay up to date with our Editorial Team.