Expert Opinion

Date: 02/12/2010

Issue: February 2010

People: Mark Tapling

Content Channel: Customer Experience

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Creating Love & Trust With Customers

Build trust and strengthen relationships by speaking the customers' language.

With Valentine’s Day coming up, hints at romance and love are lining every store front. Love, after all, is a universal language seen everywhere around the globe. It’s a language that doesn’t change. But how do companies create and share that emotion with their customers? Just like in any great relationship, there should be mutual accountability and trust between a company and its customers -- nevertheless, a relationship without symmetry is short lived. To make sure marketing messages resonate universally and companies maintain positive brand reputation globally, here are a few tips for building a strong relationship and trust with global customers:
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