Companies with better customer experience have more loyal customers.

While that statement may seem intuitively obvious for many people, we've used large-scale data to prove it in some recent Temkin Group research in both B2C and B2B environments. In the research report The ROI of Customer Experience, we analyzed data from 10,000 U.S. consumers and 3,000 UK consumers. And in the report 2012 Temkin Experience Ratings of Tech Vendors we examined the connection with 800 IT professionals in large companies.