Customer leaders, whether they're in a position of Chief Customer Officer, or Customer Experience Officer, achieve success when they have the ability to evolve their company from delivering a "defaulted" experience. This is one that results from each silo doing its own planning, prioritization, and projects, to one that unites the organization to deliver a reliable and ultimately differentiated and desired experience.
Here are the 10 aptitudes and competencies of customer leaders who succeed with this mission.