Companies are constantly moving forward, predicting the latest trends to remain ahead of their competition. But, no matter how smoothly your service runs, there are bound to be a few bumps in the road. Not all customer experiences can be picture perfect, but they can act as a map that guides businesses toward the path to better service.

In his recent book, Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet, Ron Kaufman discusses recovery strategies and how a proactive approach can bring companies and customers closer together. The following excerpt outlines steps for recovering from poor service experiences and how, with certain precautions in place, companies can integrate recovery tips and their daily practices to create a prepared service team, ready to face and solve future problems:

Building Your Service Recovery System