We recently published the third annual Temkin Experience Ratings. This year we ranked the customer experience delivered by 246 companies across 19 industries based on feedback from 10,000 U.S. consumers.Congratulations to the companies at the top of the ratings: Publix, Trader Joe's, Aldi, Chick-fil-A, Amazon.com, Sam's Club, H.E.B., Dunkin' Donuts, Save-a-Lot, Sonic Drive-In, Little Caeser's, and Ace Hardware. Not all companies fared so well. The eight lowest scoring organizations are: US Airways, Time Warner Cable, Days Inn, Empire BCBS, 21st Century, Medicaid, Highmark BCBS, and Charter Communications.

How do we measure customer experience? The overall Temkin Experience Ratings is an average of three underlying components that consumers evaluate: