1to1 Tips & Takeaways

Our 1to1 Tips & Takeaways white papers provide actionable insights for forward-looking business leaders who are looking to take their organizations to the next level. The editors of 1to1 Media draw upon decades of combined experience along with their unique industry perspective and blend this with best practices from industry experts that are aimed at helping astute business leaders take advantage of opportunities to strengthen operational and business performance. You'll receive knowledgeable recommendations to help make the right decisions for your business, improve the customer experience, and drive business value. We limit our Tips & Takeaways papers to four pages in length for quick reading on the go.

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1to1 Media Tips & Takeaways

Five Ways to Make Omnichannel Support Sizzle
According to research, customer expectations for rapid response across digital channels often far exceeds a company's actual capabilities. To attract and retain customers in today's business environment, companies must provide highly-engaging and meaningful experiences. Here's how to make the omnichannel experience sizzle, and the key business and operational benefits of using a cloud contact center platform.

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1to1 Media Tips & Takeaways

Five Reasons for Enterprises to Embrace a Cloud Contact Center
A study conducted by inContact and Harris Interactive revealed that customers are basing their buying decisions less on brand loyalty and more on companies' ability to deliver their desired experience. Find out how cloud contact centers offer enterprise companies greater flexibility for adding new channel support — both now and in the future.

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1to1 Media Tips & Takeaways

Five Tips for Applying Quality Monitoring and Speech Analytics
Quality monitoring (QM) tools are traditionally used to identify gaps or shortcomings in agent performance. Savvy contact center leaders are expanding the use of quality monitoring to include speech analytics which helps identify gaps in the overall customer experience. Learn more.

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1to1 Media Tips & Takeaways

Five Tips for Creating Awesome Customer Journey Maps
Customer journey mapping, a visual representation of what individual customers experience as they move from one channel to the next, provides a clear picture of what it's like to be the customer. Understanding how to optimize the experience helps companies strengthen customer satisfaction, boost customer lifetime value, and generate incremental revenue through word-of-mouth. Find out how in the latest Tips & Takeaways from 1to1 Media and inContact.

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1to1 Media Tips & Takeaways

How Does Your Contact Center Stack Up?
As a contact center leader, you continuously strive to improve the operational efficiency and productivity of your organization. This includes identifying opportunities to strengthen how agents interact with your customers, as well taking the necessary steps to improve FCR rates and other KPIs. Here are some tips on the importance of benchmarking, and how the process ultimately helps strengthen customer satisfaction, loyalty, and business performance.

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1to1 Media Tips & Takeaways

Actionable Steps for Accelerating Sales Growth
There's a truism in sales and marketing that can't be denied: The more a company knows about its customers, the better front-line employees can interact with them. Gain a competitive edge by determining the characteristics of different customer segments, understanding customer preferences, and using analytics to develop relevant offers and messaging that drives conversion.

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1to1 Media Tips & Takeaways

The Art and Science of Data-Driven Selling
This four-page guide examines forward-thinking approaches to data-driven sales that help meet customer needs and drive enhanced business outcomes. Drawing upon thought leadership from Revana and 1to1 Media, readers will learn how they can improve retention rates, increase customer value, and drive higher conversions by leveraging customer and prospect data effectively.

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1to1 Tips & Takeaways

Crafting the Elastic Customer Experience Center
To succeed in today's business climate, companies need to adapt and evolve. In essence, companies need to transition their contact centers into customer experience centers that can delight customers and result in long-term loyalty and business value.

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1to1 Tips & Takeaways

Putting Workforce Optimization to Work
Backed by the thought leadership of Peppers & Rogers Group and inContact, this complimentary guide gives readers five tips for maximizing their contact center workforce, as well as tips to improve agility and speed for sustainable competitive advantage.

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1to1 Tips & Takeaways

Five Tips for Mapping Proactive Service to Profitability
As customer expectations continue to rise, it's simply not enough to react to customer issues. By applying the right strategies and implementing the necessary technologies to gain a better understanding of customer needs and preferences, companies can proactively communicate with customers during service interactions, and then send marketing communications that truly resonate.

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1to1 Tips & Takeaways

Moving at the Speed of Business
No one wants to get the runaround when trying to solve a customer service issue, especially when precious time and money is at stake. Forward-thinking companies are leveraging cloud-based contact center services for greater agility and real-time customer insights across channels. Find out how, and learn five ways in which the cloud can help companies stay one step ahead of customers.

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1to1 Tips & Takeaways

The Social Engagement Payoff
Harnessing social engagement opportunities effectively requires the right mix of technologies, an integrated approach to customer engagement, and socially-oriented employees. Ultimately, an effective social engagement strategy begins with defining what the organization is trying to achieve, and then establishing and maintaining a dedicated staff for social engagement.

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Tips & Takeaways

Seven Surefire Methods of Enriching the Customer Experience
Seventy percent of Americans are willing to spend an average of 13 percent more with companies they believe provide great customer service, according to recent research from American Express. To help create those memorable moments across channels, it's critical that companies gather feedback from customers about their service experiences. From there, executives can craft personalized support strategies that enhance service delivery, while improving efficiencies and reducing costs. This four-page guide will give readers seven ways to achieve just that.

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