Take 30 with 1to1 Media

Need insight on how to solve today's most pressing customer strategy issues? Then Take 30 With 1to1® Media.

Hosted by the 1to1 Media editorial team, Take 30 with 1to1 Media webcasts feature 30-minute interviews on today's hottest customer strategy topics with business leaders who share their success strategies, discuss how they've overcome challenges, and give the inside view on how their customer-centric approach improves business performance in such areas as customer service, marketing, and sales, as well as across the organization as a whole. After you Take 30 with us, you'll feel recharged and ready to tackle your own challenges head on.

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FedEx Delivers a Better Customer Service Experience via Analytics | On Demand
In this 30-minute webcast by 1to1 Media, Larry Midyett, manager, customer service quality assurance at FedEx, discusses how FedEx is using customer analytics tools to learn more about its customers and to strengthen the customer service experience.


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Cisco Takes Customer Listening Seriously | On Demand
Today, customer listening is essential for a company to grow its relationships with customers and to improve upon its services and offerings. In this 30-minute webcast, 2013 1to1 Media Customer Champion Karen Mangia, Director, Listening Services Center of Excellence at Cisco, chats with 1to1 Media about the company's enterprise VoC program and how Cisco gathers, analyzes, and acts on customer feedback.


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American Airlines' Social Service Soars | On Demand
Social service is rapidly becoming a mainstream channel for serving and engaging customers. Join us live to hear special guest Annette Hernandez, manager of social customer service at American Airlines, chat with Mila D'Antonio, editor-in-chief at 1to1 Media, about the Airlines' strategy for its dedicated team of social service agents.

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Integrated Customer Experience: Finding Your Sweet Spot | On Demand
In this Take 30 webcast by 1to1 Media, Michael Colbourn, 2011 1to1 Media Customer Champion; and vice president of marketing, sales, and communications at Stowe Mountain Resort, discusses strategies for getting an organization's integrated customer experience plan up and running. He also suggests ways to identify the right metrics for measuring the most business impact from integrated CX efforts. Sponsored by TeleTech.

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Multichannel Customer Service: The Wells Fargo Way | On Demand
Providing consistent multichannel support isn't easy. George Larribas, executive vice president, Wells Fargo Bank, chats with 1to1 Media about the steps Wells Fargo is taking to build its multichannel customer service strategy, along with lessons learned. Sponsored by inContact.

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Big Data for Mobile Offers – More Is Less | On Demand
In this Take 30 with 1to1 Media webcast, Richard Char, managing director and global head of digital networks and merchant relations at Citi, chats with Mila D'Antonio, editor-in-chief at 1to1 Media, about his experience in starting one of the first multifunctional mobile wallet programs. Sponsored by TeleTech.

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Affordable Care Act: Competing for Customers | On Demand
Insurers that traditionally considered employers and physicians as their customers will now need to compete for consumers' business as well. Is your organization prepared to compete? What are the key factors to consider? Sponsored by TeleTech.

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Reaching "Generation C" Through Big Data | On Demand
Whether it's via a tablet device or smart phone, "Generation C" is generating overwhelming amounts of Big Data, creating an enormous potential for companies to change the way they do business. In this 30-minute webcast by 1to1 Media, HP worldwide CRM executive Dennis DeGregor will discuss the use of analytics to make enterprise data relevant, quantifiable, and actionable. Sponsored by Revana.

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Cigna's Aptitude for Contact Center Intelligence | On Demand
Forward-thinking companies like Cigna, are leveraging streams of customer data from various channels to make the contact center experience more relevant and personalized for customers. Find out how they do it in this 30-minute webcast featuring 1to1 Media's Editor-in-Chief Mila D'Antonio, along with two guest speakers in high-profile customer care roles at Cigna. Sponsored by inContact.

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Oklahoma City Thunder's Game-Winning Frontline Staff Relationship Strategy | On Demand
In this 30-minute webcast, Pete Winemiller, senior vice president of guest relations for the NBA's OKC Thunder, details the franchise's game-winning front-line staff engagement platform, "EEC—Educate, Evaluate, Congratulate." Sponsored by TeleTech.

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Self-Service for the Ages | On Demand
As mobile and Internet usage continues to rise, customers have more control over their service experiences than ever before. In this Take 30 with 1to1 Media webcast, Rick Williams, manager of customer support at Yamaha, discusses how comprehensive FAQs and product specifications are allowing Yamaha customers to solve common problems on their own.

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Taking VoC to the Next Level | On Demand
In this Take 30 with 1to1 Media webcast, Ingrid C. Lindberg, chief customer experience officer at Prime Therapeutics, shares best practices for creating a fully developed VoC program, including recommendations for connecting the dots to the financial value that can be achieved.

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Driving Contact Center Innovation via the Cloud | On Demand
In this 30-minute webcast, Laura Zink Marx, executive director of NJ 2-1-1, offers advice on how a cloud contact center platform can be leveraged to unleash innovative approaches to service and meet the needs of today's multichannel customer.

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The "Cake Boss" Bakery's Recipe for Social Listening Success | On Demand
In this Take 30 With 1to1 Media webcast, Leo Minervini, chief information officer, Carlo's Bakery, the bake shop in TLC's popular "Cake Boss;" and Mila D'Antonio, editor-in-chief, 1to1 Media, discuss the social customer listening initiatives at the popular bakery and how Minervini capitalized on these initiatives to leverage new opportunities to help acquire new customers and encourage loyalty.

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Architecting the Multichannel Customer Service Blueprint | On Demand
In this Take 30 With 1to1 Media webcast, guest speaker Maryellen Abreu, director of global technical support at iRobot, and Tom Hoffman, executive business editor at 1to1 Media, offer advice on how to create a multichannel customer interaction hub, and explain how companies can turn traditional service centers into profit centers.

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Improving the Customer Experience Through Rich Online Interactions | On-Demand
In this Take 30 With 1to1 Media webcast, 2012 1to1 Customer Champion Mark Stevens, vice president of customer care at Kobo Books, joins Mila D'Antonio, editor-in-chief of 1to1 Media, to discuss what was entailed in the company's transformation to providing a rich online experience for Kobo's customers.

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Creating a Loyalty Program that Sticks | On-Demand
In this Take 30 With 1to1 Media webcast, director of rapid rewards at Southwest Airlines, joins Tom Hoffman, executive business editor at 1to1 Media, to share insights on developing loyalty programs that are focused on customer needs and preferences.

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Satisfying the Self-Service Customer | On-Demand
Self service has emerged as the method of choice for a growing number of consumers. In this 30-minute webcast, Connie Treese, strategy planning manager of Xerox Global Tech Solutions; and Tom Hoffman, executive business editor at 1to1 Media, explore best practices for optimizing self-service tools and managing support costs more effectively.

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Solving the Big Data Conundrum | On-Demand
Hear Rich Naddy, managing director, Information Services Business, Citi Enterprise Payments; and Mila D'Antonio, editor-in-chief, 1to1 Media, share insights and advice on how to get a handle on Big Data and turn it into a solution for driving real business results.

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Is Your CMO a Social Champion? | On-Demand
Hear Eduardo Conrado, cmo of Motorola Solutions, and Mila D'Antonio, new editor-in-chief of 1to1 Media, discuss how CMOs can address the critical and permanent shift in the way their companies engage with customers.

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Evolving to an Intelligent Contact Center | On-Demand
Hear former Editorial Director Ginger Conlon; Suzanne Dunham, svp of customer service for Integrated Broadband Services; and Stormy Simon, svp of marketing and customer care at Overstock.com, discuss the challenges and opportunities presented by transforming your contact center into an interactive and intelligent customer service hub.

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2014 Take 30 with 1to1 Media webcast topics and descriptions


January: Voice of the Customer

February: Big Data/Analytics

March: The Omnichannel Experience

April: Integrated Marketing

May: Social Is the New Loyalty

June: Intelligent Contact Center

July: Digital Marketing

August: Speech Technology and Self-Service

September: Multichannel Customer Service

October: Responsible Marketing

November: Best Practices in the Cloud

December: 2015 Trends in Customer Experience


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