Infographics

Customer Experience Infographics

Welcome to 1to1 Media's infographics where we bring data visualization to the latest statistics around our monthly feature themes. Look out for a new infographic each month.



July 2016: Meet Your A.I. Co-worker

Read the related article "Artificial Intelligence and the Future of Work"




June 2016: The CX Factor

Read the related article "Busted: 7 Customer Experience Myths"




May 2016: Get Ready to Digitize, Disrupt, and Display

Read the related article "Taking a Deep Dive into Digital Customer Engagement"




April 2016: Customer Journey Mapping Comes Into Focus

Read the related article "Mind the Gap: Avoid these Customer Journey Mapping Mistakes"




March 2016: The App Is Where It's At

Read the related article "Marrying Apps with the Mobile Web"




February 2016: The Importance of Engaged Employees

Read the related article "Explore the Inner Workings of the Employee Mind"




February 2016: Omnichannel Fulfillment

Read the related article "What's in Store for Omnichannel Retail?"




January 2016: The Digital Future

Read the related article "6 Tech Trends That Are Transforming the Customer Experience"




December 2015: Customer Experience Trends for 2016

Read the related article "A Look Ahead: Customer Experience Priorities and Demands"




November 2015: Social Media Trends

Read the related article "Social Media's New Rules of Engagement"




October 2015: Raising the Bar on Loyalty

Read the related article "Disrupting the Loyalty Program"




September 2015: Analysts Predict Lift Off for the Cloud

Read the related article "Delivering Innovative Customer Experiences via the Cloud"




August 2015: CRM: You've Come a Long Way, Baby

Read the related article "6 Misconceptions That Will Drag Down Your CRM Strategy"




July 2015: Big Data's Big Promises

Read the related article "Delivering on Data's Big Promise"




June 2015: Harnessing the Power of Customer Service

Read the related article "5 Ways to Transform the Customer Service Experience"




May 2015: Employee Engagement

Read the related article "7 Mistakes that Undermine Employee Engagement Strategies"




April 2015: Marketing Investments

Read the related article "7 Must-Have Customer Engagement Tools for 2015"




March 2015: Mobile Engagement

Read the related article "Navigating the Mobile Retail Space in 2015"




February 2015: Omnichannel

Read the related article "The Omnichannel Master Class"




January 2015: Digital Retail Trends

Read the related article "Digital Retail Trends to Track in 2015"




December 2014: Digitizing the Customer Experience 2015

Read the related article "7 Customer Experience Trends to Look Out for in 2015"




November 2014: Anatomy of a Marketing Scientist

Read the related article "Transforming Your Marketers into Data Scientists"




October 2014: Cloud Computing

Read the related article "Collaborating in the Cloud"




September 2014: Omnichannel Shopping

Read the related article "Omnichannel is the New Black"




August 2014: Speech Analytics

Read the related article "Speech Analytics Goes Back to the Future"




July 2014: Digital Marketing

Read the related article "10 Digital Marketing Mistakes Every Brand Makes (and How to Recover)"




June 2014: The State of Global Contact Centers

Read the related article "Building a Global Service Team, Country by Country"




May 2014: Competing on Social

Read the related article "Sizing Up Social's Competitive Advantage"




April 2014: The Integrated Marketing Imperative

Read the related article "Navigating the Integrated Marketing Journey"