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Anna Papachristos | May 27, 2015
Experts and analysts continue to exploit millennials as scapegoats in this era of rapid digital adoption, yet anyone can see that mobile usage spans the generations. From toddlers playing with their parents' iPhone in the supermarket, to senior citizens texting from their flip phone at the mall, mobile knows no age limit. Sadly, however, neither does indecency. Read more »
Tom Hoffman | May 26, 2015
Customers aren't just multichannel. They're increasingly cross-channel as they use a variety of different touchpoints to find information about product and services they're interested in. So while customers don't necessarily think of themselves as omnichannel, they do expect the companies they interact with to know which touchpoints they were last using before reaching out to a customer service agent for additional help. The last thing a customer wants to do is to have to repeat whatever information he or she Read more »
Mila D'Antonio | May 25, 2015
Earlier this month, Whole Foods announced its plan to open new lower-priced stores next year aimed at Millennials. The new stores will cater to the younger generation of consumers who don't have the disposable income to spend at the chain, nicknamed "Whole Paycheck." Co-CEO Walter Robb said the stores also will have "modern, streamlined design, innovative technology, and a curated selection." Read more »
Guest Blogger: Anjali Lai | May 22, 2015
In the past week, I have booked a flight using a travel voucher, questioned a charge on my credit card bill, and bought an electric toothbrush. What do these experiences have in common? In each case, I had a relatively complex question and I received a helpful answer - without talking to anyone in person or by phone. Instead, with a little online research, I was able to identify which blackout dates applied to my travel voucher, clear the charge Read more »
Judith Aquino | May 21, 2015
Ready or not, marketers who are weary of pursuing millennials can look forward to targeting another demographic group: Generation Z. While people who were born in the mid 1990's still have limited spending power, they make up a quarter of the U.S. population and are expected to have an even greater digital impact on retail compared to their predecessors. The key to serving this generation and other age groups is insight into customer behavior and preferences. Read more »
Anna Papachristos | May 20, 2015
Digital and mobile technologies allow employees to remain connected no matter their physical location. Thus, the traditional office no longer exists in its original form, for workers have the ability to operate remotely. But, as the future of the average workplace shifts to accommodate these evolving standards, leaders must also realign their mindset to provide these employees with all they need to conduct business like their in-office counterparts. Read more »
Tom Hoffman | May 19, 2015
There are a lot of ways that marketing automation helps marketers to connect more effectively with customers. Technology enables marketers to gather more insights than ever about customers, including information about their behaviors, preferences, and needs. Marketing automation helps companies achieve deeper engagement and higher conversion rates through more personalized messaging. And while each of these capabilities are critical for helping marketers to succeed in today's fast-paced world, some of the greatest opportunities for driving effective and efficient marketing are Read more »
Mila D'Antonio | May 18, 2015
Marketers have never been more integral to their organizations' growth as they are today. As a result, both marketing budgets and marketing's influence are on the rise. Read more »
Guest Blogger: Megan Burns | May 15, 2015
Last week, I stayed in two different hotels in the greater Atlanta area. One was a Ritz-Carlton, and the other a Marriott.* Hearing those two brand names, you might be tempted to assume that the guest experience at the Ritz was far better than the one at the Marriott. But it wasn't--at least not for me. Read more »

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