Even inspirational leaders have people who inspire them to succeed in business; to work hard, take on challenges, think of customers and employees first. That inspirational person may be a colleague, customer, or a family member. During interviews with the 1to1 editorial team, several of the 2011 1to1 Customer Champions shared who inspires them and why:
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At times, getting colleagues to embrace customer centricity is no easy feat. In fact, a lack of employee buy-in is often the biggest roadblock in customer experience initiative. During interviews with the 1to1 editorial team, several of the 2011 1to1 Customer Champions shared how they overcame that roadblock and successfully encouraged colleagues to embrace customer centricity:
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Everyone in business has that hot-button issue that can keep them up at night. Whether it's adjusting to how the economy is impacting business or gaining buy-in for an important initiative or keeping momentum going for a successful strategy, these challenges can be even more complex when they involve customers. During interviews with the 1to1 editorial team, several of the 2011 1to1 Customer Champions shared their current hot-button issue:
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What's the best thing a customer's ever said to you? Whether it's a simple "thank you" or a success story or asking for advice, customers' expressions of gratitude can speak volumes. During interviews with the 1to1 editorial team, several of the 2011 1to1 Customer Champions shared the best thing a customer ever said to them:
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