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Mila D'Antonio | December 8, 2014
The term, "disruption" has become the business buzzword of the year. But it's more than just jargon. Disruption in business involves having the ability to sense changes occurring in technology, customer behaviors, and product demands and being able to evolve quickly and implement plans outside the norm for long-term survival. Read more »
Guest Blogger: Harley Manning | December 5, 2014
About two years ago I stopped taking cabs from my home in the suburbs of Boston to Boston's Logan airport. I wasn't drawn away by Uber; my local cab company pushed me away with its awful customer experience. Read more »
Judith Aquino | December 4, 2014
The latest smartphones and tablets continue to be at the top of many people's shopping lists, with Apple and Amazon reporting strong sales in iPhones and Kindles during Black Friday. December is also a busy month for app downloads as people load new apps on to their new smartphones and tablets. Last year, Christmas day saw a 91 percent increase in app downloads, as compared to an average day in the first half of December, according to the app analytics Read more »
Mila D'Antonio | December 3, 2014
Technology is increasingly earning a place in every aspect of our lives--from conducting routine tasks like creating shopping lists to helping to transform our lifestyles, health, and mindsets. Read more »
Tom Hoffman | December 2, 2014
One industry where customer behavior is changing rapidly is retail banking. While the death of the branch hasn't materialized as some had predicted with the introduction of automated teller machines in the 1960s, changing demographics along with continued advancements in automation has made it easier for customers to bank online, using their mobile devices and, increasingly, do their banking through the use of video teller machines. Against this backdrop, it's hardly surprising that average monthly branch teller transaction rates have Read more »
Anna Papachristos | December 1, 2014
Though I've never seen an episode of The Walking Dead, my Facebook newsfeed was abuzz Sunday night when the show's official account spoiled the mid-season finale for many of its devoted followers. While the image (below) was posted immediately after the east coast showing, those who run the account failed to consider DVR viewers and its west coast audience before ruining the deadly twist, causing quite the uproar. Angry fans did not hesitate to express their discontent over said image, Read more »
Mila D'Antonio | December 1, 2014
If you were one of the 133.7 million shoppers who braved the malls and stores on Black Friday to find deals, you may have noticed smaller crowds and shorter lines. The National Retail Federation reported that Black Friday sales fell sharply this year (5.4 percent) due to the latest trend of retail sales creeping and spreading throughout the entire holiday season. Read more »
Judith Aquino | November 27, 2014
As we enter the busiest shopping and travel season of the year, customer service agents are bracing themselves for the inevitable increase in calls and messages. And tense situations can get even worse when the personalities of the caller and agent clash Read more »
Anna Papachristos | November 26, 2014
While sales teams are an important driving force for profit in organizations across all industries, Sonic Automotive recognized that most are rarely given the tools necessary to achieve success. Thus, the auto retailer partnered with MicroStrategy to address the lack of insight accessibility by deploying FIRE (Financial and Insurance Reporting Engine), Sonic Automotive's internal mobile application, which enables sales professionals to close deals. Read more »

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