Vonage Has A Bad Day
If I wanted to, if I was a real technological and financial daredevil, I could go online right now and sign up for Vonage. Can you believe that? Just days after a judge said "you can't sign up any new customers" I can sign up for Vonage like nothing ever happened. Now, Vonage (as of this writing) is working under a temporary stay of that court order. And the court order was not based on a customer service issue. It was based on a patent infringement dispute with Verizon. But if you're going to have a bad day in court, you should let current customers know that you did and how you're going to operate in its wake. To invite new customers without warning of your bad day in court is textbook fodder for the "don't let this happen to your company" chapter.
