Got Skills?
In an upcoming issue of 1to1 magazine we’re going to hold a microscope over the DNA of the customer-centric organization and dissect its leadership components. Through our various newsletter and magazine articles, we’ve seen some of these in action, like the ability to think strategically to build a win-win for company and customer, create consensus, and connect customer-focused metrics to hard-dollar metrics. We’ll be looking further into these and other areas. We’ll go out into the market and research what various leadership and organizational experts have to say about it all, but we’d also like you’re opinion. You’re the folks living customer centricity every day. So I ask, what do you think is the most important element of customer-centric leadership? What is that one skill, principle, or “attitude” a customer-focused manager cannot do without?
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