Back towww.1to1media.com

Welcome to 1to1 Media — a multimedia resource
for CRM and Customer Experience Professionals.

  • Marketing Research Articles
  • CRM Best Practices
  • Customer Strategy Trends
  • Emerging Business Tactics

New to 1to1 media? Please sign up for our FREE weekly e-newsletter by clicking here!

Sign up for our free weekly e-newsletter

Join over 132,000 business professionals
View complete articles Receive newsletter
Read web exclusives Watch podcasts


John Gaffney | May 15, 2007

Wrecking The Blogosphere

It's called "blogola." It's the practice of rewarding the right blogger at the right time for saying the right things about your product. According to a WSJ article today, it is the hot influence tactic at several TV networks. If you ask me it is the anti-customer strategy and the best way I've ever heard to stick an incendiary device into the whole concept of blogging. The beauty of blogs, from a customer strategy standpoint, is its unfiltered glimpse into what customers think. If companies start to pollute this resource, it's poisoning the well. The worst way to get customer feedback is to design surveys that tell you what you want to hear. The best way to wreck the blogosphere is to tell your customers what you want them to hear.

Did you enjoy this content? Sign up for our FREE weekly e-newsletter by clicking here!

Comments

Note: All content within this website is the property of 1to1 Media. Any use of materials, except for social media sharing (Tweets, Facebook posts, etc.), without the prior written consent of 1to1 Media is strictly prohibited.

Follow us on 1to1 Media on Twitter 1to1 Media on Facebook 1to1 Media on LinkedIn 1to1 Media on YouTube
X

Subscribe for our Free e-newsletter and get the latest in CRM strategy delivered weekly to your inbox! Subscribe now!

X

Did you enjoy this content?
Sign up for our FREE e-newsletter!