Think Customers: The 1to1 Blog

At 1to1 we write a great deal about how important a talented staff is to a compelling customer experience. Well, lucky me! I work with a wonderfully talented team who goes out of their way every day to deliver top-notch content, i.e., a great customer experience for our readers.

In the past few weeks we received several awards that illustrate this. The awards are for editorial excellence, but what they are also judged on is how well the articles meet the publication's stated mission. Here's ours, in short: 1to1 Media strives to deliver content that will help our readers to excel in their jobs and establish a competitive advantage for their organizations by creating, implementing, and executing profitable customer strategies. In meeting that mission, we were awarded the following:

The American Society of Business Publication Editors honored us with a Silver award in its regional Azbie awards program for the Hot Topic section of 1to1 magazine, edited by Mila D'Antonio. Mila also received a Bronze Azbie for her article about 1-800-Flowers.com, "Courting Customers."

International editorial association TABPI honored 1to1 with a Gold Tabbie award for the Hot Topic section, as well as an honorable mention for John Gaffney's article "Inside the Mind of the Conscientious Customer."

Congratulations to our editorial staff, whose tireless efforts were recognized by their peers in two tough awards competitions.