Putting a Face on Savings
Can you give a prosaic website a personality overnight? Coupons.com is betting you can.
Coupons.com is one of those websites that its users probably don’t think of as having much character. You zip over to it a couple times a week, search out any coupons you find attractive, print them out, and move on.
But CMO Jeff Weitzman is trying to make it more of a destination site, via a recent agreement with Kim Danger, founder of Mommysavers.com, to be the company’s consumer-facing spokesperson. As its name implies, mommysavers.com is filled with tips on how to save new mothers time and money as they navigate the strange new world of maternology. The site’s quickly become a favorite, and Coupons.com is hopeful that by using Danger as the face of their own site, they’ll increase retention and instill a sense of loyalty in consumers’ minds.
“From a marketing perspective, it’s about providing the site with more of a personality, someone who speaks to the site from their own experience as someone who uses the site,” Weitzman says. “What we found so appealing about Kim is what she’s done with mommysavers.com, which was to interact with others and essentially create a community. She’s warm, sincere, and truly passionate about her subject matter; her personality embodies what we want to say at Coupons.com.”
The idea goes well beyond simply slapping a face on the site, Weitzman notes. “We represent a vast number of companies across a lot of categories, many of whom have spent decades or even hundreds of years on their brands,” he says. “As such, we have to be very careful to feel as passionate about their brands as they are.” Weitzman says the company is running 1,200 to 1,400 live coupons at any given time, with an estimated 6 million unique visitors per month.
Having met with Coupons.com’s sales and marketing staff and giving insight into the types of mommies who are likely to visit the site, Danger will now be posting articles at Coupons.com to not only extend her own brand, but also to give Coupons.com more of a personality beyond a coupons warehouse.
With the Danger relationship still in its infancy, so to speak, Coupons.com is still developing the means of measuring her impact on its business, though Weitzman hints that further outside experts could eventually be added. For now, he says, “We still have a lot of work to do with Kim.”
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