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Don Peppers | May 22, 2008

Singapore, Inc.

Hey, I just returned from a week in Singapore, Australia, and New Zealand. In Singapore I heard that when a mobile phone company in that region removed the upper limit on what their call center reps were allowed to spend to satisfy a customer, it actually reduced the average amount each rep spent! You can hear about that, and some fascinating facts about Singapore, in my latest "Peppers Unplugged" video diary entry.

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