Get the 1to1 Blog delivered right to your desktop.

Subscribe to the RSS Feed through FeedBurner.

What is RSS?

Get the 1to1 Blog delivered right to your Inbox.

Enter your email address:

Delivered by FeedBurner

Should Governments Be Customer Centric?

This week I was in Ottawa, talking to a whole group of government officials about the importance of customer centricity. But, you say, governments are monopolies, so they don't compete for business. And even if they did, they don't REALLY have customers anyway. But the surprising truth is, the principles around customer centricity are universal, and the government officials I addressed were just as interested in the topic as any business audience.

Watch the Peppers Unplugged video, "Should Governments Be Customer Centric?

Categories

Leave a comment


Type the characters you see in the picture above.

0 TrackBacks

Listed below are links to blogs that reference this entry: Should Governments Be Customer Centric?.

TrackBack URL for this entry: http://www.1to1media.com/mt/mt-tb.cgi/1014