The Battle for the Worst Company in America Comes to a Head
Disgusted by the AIG bonus scandal or Bank of America's executive compensation packages? Tired of Ticketmaster's shady customer service practices? And Comcast customers, no words can describe what you are feeling.
If you're one of the thousands fed up with these four companies, you have the chance to vote for the worst company at Consumerist.com. The website's annual 32-company battle for the title of "Worst Company in America" is about to come to a head. Embattled customers can vote for their least favorite company today and Consumerist.com will announce the most disastrous company tomorrow.
The winner will join the ranks of Halliburton (2006), RIAA (2007), and Countrywide (2008) as "The Worst Company in America." The 32 companies in contention this year included: AIG, Target, Peanut Corp of America, American Express, Walmart, HP, T-Mobile, Best Buy, Ticketmaster, TWC, Apple, United HealthCare, Verizon, Sprint, Home Depot, Citibank, Comcast, DirecTV, US Airways, Capital One, General Motors, United Airlines, Sears, Chase, eBay/Paypal, GE, Dell, Chrysler, AT&T, Circuit City, Starbucks, and Bank of America.
While this is a fun and humorous way to bring attention to these companies' abuses of funds and poor customer service, the victors of this contest should take notice and hopefully give some serious thought and consideration about how to evolve their current strategies. Hopefully we won't see them as contenders next year.
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- Hoffman's Hot Seat: The Chief Customer Officer: Building a Customer Strategy
- Guest Blogger Ralph Heath: What Has Happened to Customer Service in America?




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