Customer Strategy's Impact on the Economic Recovery
Many economists say the worst is over and we will soon begin a global economic recovery. It's hard to believe that now, but time will tell. And as the economy begins to recover, the steps nations will take mirror steps companies take to improve customer relationships and build long-term loyalty.
Today's lead story in 1to1 Weekly, The Economic Recovery Mirrors Customer Strategy, discusses how global economic recovery and customer-focused business strategy have a lot in common. First of all, there are new customer groups being formed as countries like China and India build their middle-class. In addition, a balance between short- and long-term strategies must be achieved for nations to avoid another financial collapse. And one economist points out that acting in the best interests of citizens is key to a successful economy.
What's your take on the economic recovery? Should nations take advice from some of the best customer-centric companies when it comes to how to handle the recovery? Can companies like Best Buy, Amazon and Nordstroms help the G20?
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