Back towww.1to1media.com

Welcome to 1to1 Media — a multimedia resource
for CRM and Customer Experience Professionals.

  • Marketing Research Articles
  • CRM Best Practices
  • Customer Strategy Trends
  • Emerging Business Tactics

New to 1to1 media? Please sign up for our FREE weekly e-newsletter by clicking here!

Sign up for our free weekly e-newsletter

Join over 132,000 business professionals
View complete articles Receive newsletter
Read web exclusives Watch podcasts


Elizabeth Glagowski | October 12, 2010

New DMA CEO Makes It a Family Affair

This week at the DMA annual conference, new CEO Larry Kimmel was introduced to the DMA community. He's nine weeks on the job, and takes the reigns in the midst of an evolution in the direct marketing space. He seemed to welcome the challenge.

"The free economy empowered by advertising has changed the world," he said. Websites such as Google, Facebook, Wikipedia, Twitter, and others provide real value to consumers because their models are ad supported. It's the DMA's job to protect people's privacy and security while making sure that this economy continues to grow.

Advertising Option IconThe DMA needs to find a balance about what's right for consumers and what's right for business. He touted the new "advertising option icon" being developed with numerous trade organizations, which would accompany online advertisements. Consumers can mouseover the icon, which will explain why the specific ad was served to that specific customer, and allows consumers to opt-out of future ads.

In addition, the new reality of marketing is one where consumers expect a level of personalization and relevance. If marketers don't provide that, they will not survive. This makes direct marketing efforts more important than ever. Kimmel said that in his opinion, mass communication never really existed. "Every ad or communication is interpreted one person at a time." Marketers need to continue on their journey toward a one-to-one relationship, aided by new technologies and business practices.

He also added that it's time for companies to start thinking differently. Even names need to change to reflect their impact on customers. "I think we need to change the characterization of behavioral targeting to personalized messaging," he said in one example. This was echoed on the DMA show floor, where Alterian rebranded its campaign management tools as engagement management tools.

Kimmel's relaxed tone and personable presentation ended with a show of appreciation to his parents, who were seated in the first row. Kimmel's father was celebrating his 85th birthday, and the crowd of thousands acknowledged him with a nice round of applause. It was a personal moment and a nice way to end the opening keynote, perhaps illustrating the DMA's move to be more approachable than in previous years. Whatever the motive behind it, it was a nice gesture and left everyone feeling good to start the event.

Did you enjoy this content? Sign up for our FREE weekly e-newsletter by clicking here!

Comments

Note: All content within this website is the property of 1to1 Media. Any use of materials, except for social media sharing (Tweets, Facebook posts, etc.), without the prior written consent of 1to1 Media is strictly prohibited.

Follow us on 1to1 Media on Twitter 1to1 Media on Facebook 1to1 Media on LinkedIn 1to1 Media on YouTube
X

Subscribe for our Free e-newsletter and get the latest in CRM strategy delivered weekly to your inbox! Subscribe now!

X

Did you enjoy this content?
Sign up for our FREE e-newsletter!