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Tom Hoffman | October 23, 2012

Hoffman's Hot Seat: Building the Contact Center of the Future

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Hoffman's Hot Seat logo2.png1to1 Media's Tom Hoffman catches up with Paul Jarman, CEO at inContact, about the trends that are shaping customer service, including rising customer expectations and the need for companies to become more agile and responsive in meeting the needs and preferences of their customers, and how these factors are influencing the requirements for running the contact center of the future.


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