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Tom Hoffman | October 2, 2012

Hoffman's Hot Seat: Opportunities for Leveraging Cloud-based Contact Center Services

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Hoffman's Hot Seat logo2.pngIn recognition of Customer Service Week, 1to1 Media's Tom Hoffman speaks with Frank Paterno, Vice President of Marketing at Intelliverse, about different ways that companies can take advantage of cloud-based contact center services. This includes best practices for making it easy for customers to use self-service tools.



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