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Tom Hoffman | December 4, 2012

Hoffman's Hot Seat: Building a Bridge Between Self-Service and Agent Support


Hoffman's Hot Seat logo 1.PNG1to1 Media's Tom Hoffman speaks with Eric Camulli, Vice President of Marketing at Virtual Hold Technology, about best practices for assisting customers who start down the path of self-service but may need assistance from a contact center agent to help them resolve their issues.


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