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Judith Aquino | December 17, 2015
Netflix has the perfect gift for the binge-watcher in your life: Socks that pause the show if you fall asleep. "Never again will you binge-watch yourself to sleep, only to wake up two seasons later wondering what happened," Netflix proclaims on its site. Read more »
Anna Papachristos | December 16, 2015
Last week, I saw bags of apples with 'Star Wars' images all over the package. Well, at least I think they were apples. The promotional imagery consumed every single bag, so I suppose they could've been oranges, or grapefruits--or miniature, edible Death Stars. I don't sincerely know. Regardless, the drastic visual made quite an impact. No, I was not inspired to wait in line for movie tickets two weeks in advance. Instead, I was pushed to the breaking point. I'd Read more »
Tom Hoffman | December 15, 2015
One of the undisputed thought leaders in the customer experience space is Bruce Temkin, customer experience transformist and managing partner at Temkin Group as well as co-founder and initial chairman of the Customer Experience Professionals Association (CXPA). In a blog post which lists the most important customer experience trends to watch out for next year, Temkin cites "the year of emotion" as the most important trend for customer experience professionals to track in 2016. Read more »
Mila D'Antonio | December 14, 2015
When the New York Times published an article in August shining a spotlight on Amazon's bizarre company culture, it triggered a barrage of comments and articles about the importance of culture in engendering engagement. Personal accounts of 1 a.m. conference calls, strongly encouraged 60-hour work weeks, and a culture that appears to throw people under the bus to advance in the organizational hierarchy are just a few of the strange experiences employees at Amazon reported and which also fly in Read more »
Judith Aquino | December 10, 2015
Consumers are overwhelmed by choices. The moment we wake up, we're confronted by decisions and the list just gets longer throughout the day. Savvy companies are simplifying the task of making choices by doing it for us. They're offering us curated options. Retailers in particular are combining data insights with a human touch to help consumers find the items that best match their preferences and needs. Here are three examples of innovative ways retailers are embracing curated e-commerce. Read more »
Anna Papachristos | December 9, 2015
While companies are constantly looking for ways to engage and connect with their customer base, the greatest gap in strategic development often stems from the lack of communication and understanding between frontline staff and organizational leaders. For sales teams, in particular, this rift becomes especially obvious when leaders purchase and implement tools without the frontline user's perspective in mind. Read more »
Tom Hoffman | December 8, 2015
As we race towards 2016 and the U.S. labor market continues to gain strength, industry observers are forecasting an upsurge among employees who jump ship from their workplaces. Strictly from a compensation standpoint, an increase in employee turnover is understandable. According to Mercer, Towers Watson, and other human resources firms, salary increases for employees are expected to rise 3.0 percent or less next year. By comparison, the average wage increase for workers who leave for new jobs is typically in Read more »
Mila D'Antonio | December 6, 2015
We've all seen the post-Black Friday weekend shopping statistics: 103 million Americans shopped online, slightly more than the 102 million who shopped in the stores, according to the National Retail Federation. Read more »
Judith Aquino | December 3, 2015
Few of my friends own a car in New York City. Parking is expensive and you're navigating streets clogged with pedestrians staring at their phones. Self-driving cars are a potential solution. However, I doubt many of my fellow New Yorkers would buy a driverless car--there simply isn't enough room. Other major cities face a similar situation when it comes to cars. Read more »

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