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Judith Aquino | August 21, 2014
More than ever, companies are competing on time. As people rush through their day, the ability to save time or provide a service at the right time differentiates businesses. And like many things, the ability to leverage big data is behind these advancements. Read more »
Anna Papachristos | August 20, 2014
No matter the industry, progress ups the ante for all companies seeking the competitive advantage. For modern retailers, in particular, consumer expectations continue to drive the need for omnichannel innovation. But, as seamless experiences become integral to the average customer engagement strategy, retail brands must ensure that all channels are aligned internally in order to outwardly secure consumer satisfaction. Read more »
Tom Hoffman | August 19, 2014
1to1 Media's Tom Hoffman speaks with H. John Oechsle, President and CEO of Swiftpage, about the importance of applying the 4 C's of customer data: currency, correctness, consistency, and completeness. Read more »
Mila D'Antonio | August 18, 2014
I was 5 years old when our neighbor's parents drove my friend and me home from school on a fall day in 1978 when we rounded the bend toward my house and saw a giant ball of flames. The town's volunteer firefighters had already arrived on the scene and were extinguishing the fire that started from the fuel tank defect in my family's Ford Pinto. Read more »
Guest Blogger: Harley Manning | August 15, 2014
How did it get to be August already? Admittedly, going away for two weeks of vacation in July hit my fast-forward button. But even so, memories of our Customer Experience Forum East in New York in June are still fresh in my mind. Read more »
Judith Aquino | August 14, 2014
Consumers may be nimble app users, but when it comes to understanding an app's terms of service, many remain in the dark. More people are becoming aware of data collection practices but they are also confused about the data that is being collected about them and how it is being used. Read more »
Anna Papachristos | August 13, 2014
Every so often, the warning signs appear--slow at first, then faster and faster. Images fail to populate, leaving behind nothing but question marks. Pages refuse to load, with only the 'refresh' button to rescue them from certain abandonment. Videos neglect to play, offering the viewer nothing but blank rectangles and empty air. Read more »
Tom Hoffman | August 12, 2014
1to1 Media's Tom Hoffman catches up with Jennifer Waite, Product Marketing Manager at inContact at Call Center Week in Las Vegas to discuss key trends in outbound communications, including new approaches to proactive customer communications. Read more »
Mila D'Antonio | August 11, 2014
For a growing number of companies, the effective use of customer data is like winning the lottery. Through proper collection and analysis of Big Data, as well as workable action plans, organizations can literally transform their businesses. Companies like Tesco and AT&T, for instance, have revolutionized their customer experiences by putting data at the center of their business strategies. Read more »

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