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Recently by Jennifer Munsey

June 30, 2009

USAA Weathers the Storm with Keen Customer Focus

I attended the Forrester Customer Experience forum in NYC on June 22 and was particularly impressed by the speech keynote speaker Wayne Peacock of USAA gave. Peacock is the executive vice president of Enterprise Business Operations at USAA.

Continue reading "USAA Weathers the Storm with Keen Customer Focus" »

Posted by Jennifer Munsey at 1:44 PM | | Comments (0) | TrackBacks (0)

June 18, 2009

Texas Credit Union teams up with Technology Programs to Assist with Customer Feedback

I attended a webinar on Wednesday, June 17 on the Texas Credit Union and how they have teamed up with technology programs to get a better sense of customer feedback and how they can improve their current system.

Continue reading "Texas Credit Union teams up with Technology Programs to Assist with Customer Feedback" »

Posted by Jennifer Munsey at 9:36 AM | | Comments (0) | TrackBacks (0)

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