Co-branded White Papers

Backed by the thought leadership of Peppers & Rogers Group, our complimentary white papers explore emerging trends and topics in customer-centric strategy. Whether you’re looking to improve your customers’ experience, or improve your organizational processes, our content dives deep into the issues and gives you the insight you need to make informed decisions. Enjoy browsing our vast library of topics, and let us know if you have any questions.

For information on sponsoring custom content with 1to1 Media contact Dara Brooks at 203-989-2197 or dara.brooks@1to1.com.


Customer Strategy White Papers


Featured White Papers

Customer Experience

The Data-Driven Customer Experience Imperative

Sponsored by Neustar

The best omnichannel experiences are driven by a wealth of customer insights that allow for extremely relevant communications. Silos and poor data quality may be common barriers, but there are proven strategies for optimizing the data you have to reach customers wherever they are. Download Now »

Delivering Service at the Speed of Customers

Sponsored by Pegasystems

Connecting with the empowered mobile and social customer requires companies to achieve three core competencies: the power to engage, the power to simplify, and the power to change. Learn how to attain these three core competencies in this new white paper by Pegasystems and 1to1 Media. Download Now »

Next-Best-Action Marketing: The Future of Connected Customer Conversation

Sponsored by Pegasystems

In this white paper by 1to1 Media and Pegasystems, we explain how reaching the right people with the right messaging through the right channel at the right time personalizes the customer experience and optimizes business performance. Download Now »

Customer Loyalty

Next-Best-Action Marketing: The Future of Connected Customer Conversation

Sponsored by Pegasystems

In this white paper by 1to1 Media and Pegasystems, we explain how reaching the right people with the right messaging through the right channel at the right time personalizes the customer experience and optimizes business performance. Download Now »

The Data-Driven Customer Experience Imperative

Sponsored by Neustar

The best omnichannel experiences are driven by a wealth of customer insights that allow for extremely relevant communications. Silos and poor data quality may be common barriers, but there are proven strategies for optimizing the data you have to reach customers wherever they are. Download Now »

Delivering Service at the Speed of Customers

Sponsored by Pegasystems

Connecting with the empowered mobile and social customer requires companies to achieve three core competencies: the power to engage, the power to simplify, and the power to change. Learn how to attain these three core competencies in this new white paper by Pegasystems and 1to1 Media. Download Now »

Customer Service

Delivering Service at the Speed of Customers

Sponsored by Pegasystems

Connecting with the empowered mobile and social customer requires companies to achieve three core competencies: the power to engage, the power to simplify, and the power to change. Learn how to attain these three core competencies in this new white paper by Pegasystems and 1to1 Media. Download Now »

Customer Strategy

The Data-Driven Customer Experience Imperative

Sponsored by Neustar

The best omnichannel experiences are driven by a wealth of customer insights that allow for extremely relevant communications. Silos and poor data quality may be common barriers, but there are proven strategies for optimizing the data you have to reach customers wherever they are. Download Now »

Delivering Service at the Speed of Customers

Sponsored by Pegasystems

Connecting with the empowered mobile and social customer requires companies to achieve three core competencies: the power to engage, the power to simplify, and the power to change. Learn how to attain these three core competencies in this new white paper by Pegasystems and 1to1 Media. Download Now »

Data Analytics

The Data-Driven Customer Experience Imperative

Sponsored by Neustar

The best omnichannel experiences are driven by a wealth of customer insights that allow for extremely relevant communications. Silos and poor data quality may be common barriers, but there are proven strategies for optimizing the data you have to reach customers wherever they are. Download Now »

Emerging Trends

The Data-Driven Customer Experience Imperative

Sponsored by Neustar

The best omnichannel experiences are driven by a wealth of customer insights that allow for extremely relevant communications. Silos and poor data quality may be common barriers, but there are proven strategies for optimizing the data you have to reach customers wherever they are. Download Now »

Delivering Service at the Speed of Customers

Sponsored by Pegasystems

Connecting with the empowered mobile and social customer requires companies to achieve three core competencies: the power to engage, the power to simplify, and the power to change. Learn how to attain these three core competencies in this new white paper by Pegasystems and 1to1 Media. Download Now »

Next-Best-Action Marketing: The Future of Connected Customer Conversation

Sponsored by Pegasystems

In this white paper by 1to1 Media and Pegasystems, we explain how reaching the right people with the right messaging through the right channel at the right time personalizes the customer experience and optimizes business performance. Download Now »

Marketing

The Data-Driven Customer Experience Imperative

Sponsored by Neustar

The best omnichannel experiences are driven by a wealth of customer insights that allow for extremely relevant communications. Silos and poor data quality may be common barriers, but there are proven strategies for optimizing the data you have to reach customers wherever they are. Download Now »

Next-Best-Action Marketing: The Future of Connected Customer Conversation

Sponsored by Pegasystems

In this white paper by 1to1 Media and Pegasystems, we explain how reaching the right people with the right messaging through the right channel at the right time personalizes the customer experience and optimizes business performance. Download Now »

Sales Effectiveness

Next-Best-Action Marketing: The Future of Connected Customer Conversation

Sponsored by Pegasystems

In this white paper by 1to1 Media and Pegasystems, we explain how reaching the right people with the right messaging through the right channel at the right time personalizes the customer experience and optimizes business performance. Download Now »

The Data-Driven Customer Experience Imperative

Sponsored by Neustar

The best omnichannel experiences are driven by a wealth of customer insights that allow for extremely relevant communications. Silos and poor data quality may be common barriers, but there are proven strategies for optimizing the data you have to reach customers wherever they are. Download Now »

Social Media

The Data-Driven Customer Experience Imperative

Sponsored by Neustar

The best omnichannel experiences are driven by a wealth of customer insights that allow for extremely relevant communications. Silos and poor data quality may be common barriers, but there are proven strategies for optimizing the data you have to reach customers wherever they are. Download Now »

Delivering Service at the Speed of Customers

Sponsored by Pegasystems

Connecting with the empowered mobile and social customer requires companies to achieve three core competencies: the power to engage, the power to simplify, and the power to change. Learn how to attain these three core competencies in this new white paper by Pegasystems and 1to1 Media. Download Now »

Voice of the Customer

The Data-Driven Customer Experience Imperative

Sponsored by Neustar

The best omnichannel experiences are driven by a wealth of customer insights that allow for extremely relevant communications. Silos and poor data quality may be common barriers, but there are proven strategies for optimizing the data you have to reach customers wherever they are. Download Now »

Delivering Service at the Speed of Customers

Sponsored by Pegasystems

Connecting with the empowered mobile and social customer requires companies to achieve three core competencies: the power to engage, the power to simplify, and the power to change. Learn how to attain these three core competencies in this new white paper by Pegasystems and 1to1 Media. Download Now »

Mobile

The Data-Driven Customer Experience Imperative

Sponsored by Neustar

The best omnichannel experiences are driven by a wealth of customer insights that allow for extremely relevant communications. Silos and poor data quality may be common barriers, but there are proven strategies for optimizing the data you have to reach customers wherever they are. Download Now »

Delivering Service at the Speed of Customers

Sponsored by Pegasystems

Connecting with the empowered mobile and social customer requires companies to achieve three core competencies: the power to engage, the power to simplify, and the power to change. Learn how to attain these three core competencies in this new white paper by Pegasystems and 1to1 Media. Download Now »