With 2026 quickly approaching, we at the Customer Strategist Journal are reflecting on the past year.
Every month, we showed up in CX leaders’ inboxes with insights, real-world stories, and expert perspectives. Throughout the year, that added up to 17 thought leadership articles and a lot of great conversations. Thanks for reading, sharing, and engaging.
We asked AI to help surface the trends and strategies we kept coming back to this...
Retro vibes might be cool when it comes to fashion, music, even décor – but they aren’t when it comes to customer experience (CX).
The world seems like it’s moving faster than ever: technology is evolving, customer expectations are rising, and economic uncertainty is rewriting the rules. If you’re confused about where to invest, don’t understand the economics of AI, or are afraid to act, you’re not alone.
But don’t let uncertainty paralyze...
The CX Pod focuses on innovations happening within the world of customer experience, and there's no other innovation more important than AI. So rather...
Timeshare companies sometimes get a bad rap as not being particularly customer centric. Many consumers associate them with high-pressure sales tactics meant to feed...
