At the start of 2020, many CEOs had modest to high growth goals for their organizations. And then the COVID-19 pandemic struck. How have CEOs’ goals and priorities shifted in today’s new reality? And what lessons have they learned as they move forward?
Pete Hayes, CMO and principal at the consulting firm Chief Outsiders, shared insights from a recent survey his company conducted with...
Businesses in every industry are continuing to deal with the effects of COVID-19. With many previous predictions on the US economy now registered moot, experts are now weighing on what it means to deliver relevant customer experiences.
Forrester’s 2020 US Customer Experience Index Report captured the early effects of the pandemic. This glimpse at the early days of COVID-19’s reach helps paint a vital picture...
Without question, the COVID-19 pandemic has laid bare consumers’ dependence on real-time digital services and experiences. When customers order groceries online, use...
By integrating self-service, the telecom industry offers consumers the tools they seek and the experience they desire, all while reducing costs and boosting customer satisfaction.
