Contact tracing is a critical component to containing and flattening the curve of COVID-19. Tracking those who are infected and who may be exposed helps agencies stay ahead of potential hot spots and understand how and where the disease is spreading.
During the TTEC on-demand webinar, “Contact tracing: Why the road to recovery requires people, process and technology,” experts from TTEC and Pegasystems shared...
Cybercriminals, hackers, and fraudsters are, if nothing else, adaptive. In a new study, the 2020 Verizon Data Breach Investigations Report, researchers identified the patterns and trends behind recent data breaches and attacks.
This year’s report analyzed more than 32,000 security incidents, of which 3,950 were confirmed breaches—nearly double the number of breaches from the previous year. The majority of breaches (over 67 percent) were...
A forward-thinking strategy is the best solution for overcoming uncertainty. For CX-leaders in the contact center space to overcome the fallout from...
The COVID-19 pandemic has accelerated change in customer service. Daily at-home life for customers and agents has forced organizations to look closer...
Like a massive tidal wave, the COVID-19 pandemic has upended business operations, supply chains, and economic activity, leaving a path of uncertainty....
The future of customer service rests on an organization’s ability to recognize and meet customers where they are. Incite Group’s 9th Annual Customer...
Top sales performers must share best practices and strategic insights with the entire organization so all roles may align with their proven approaches to winning.
The COVID-19 pandemic has accelerated change in customer service. Daily at-home life for customers and agents has forced organizations to look closer...
Marketers must effectively communicate their requirements for customer data analysis versus analytics to support their customer-centric marketing programs.
