“You dial the number, navigate the recorded instructions. And if you’re lucky, there’s a person — a real person — at the end of the line.”That’s how “CBS News Sunday Morning” host Jane Pauley opened this week’s segment that covered how AI is impacting customer service in contact centers. Her introduction was designed to be relatable to the 5.2 million viewers tuned in to the No. 1 Sunday morning news show.To...
This year, in the spirit of peace, unity, and the joy of giving, we are excited to share with you the results of a global creative effort. 1to1 Media and TTEC employees from around the world have come together to create our World Peace Quilt — a symbol of our collective commitment to fostering harmony in our interconnected world.
Created by employee prompts and generated by AI, the quilt beautifully...
With so much change amid the customer experience (CX) landscape, brands are embracing great opportunities – and some challenges – as they navigate it...
Customer experience leaders look for employees with emotional intelligence and empathy, traits that work great for helping customers and resolving issues. And in today’s...
