By Holden Olsen, Guest Contributor Sales teams spend months getting a customer to say “yes.” They identify the opportunity, navigate the buying committee, build the business case, overcome objections, and align stakeholders around the value the solution can deliver. Then the contract gets signed. And, in many organizations, that carefully built momentum suddenly changes hands. For Sales, the opportunity becomes “closed-won.” For the customer, however, the most important part of the decision...

Relationships matter in healthcare, yet too often, inefficient processes damage the very relationships that healthcare providers and payers work so hard to build.  In a recent webinar, “An AI remedy for a frustrating healthcare claims lifecycle,” experts from TTEC explored how AI-enabled solutions can reduce friction across the claims system and help transform a historically reactive process into a proactive one that builds satisfaction and loyalty. One big hurdle in claims...