The at-home environment has put digital, convenience, and proactive service into hyper-drive. This applies to sales as well as customer service. Inside sales associates are turning to new ways to meet and beat sales targets. One important digital sales tool is speech analytics. In the TTEC OnDemand Webinar, How the selling greats use speech analytics to score more deals, we teamed up with top players...
Where is the line between performance feedback and bullying? When does hustle culture become abusive and dangerous? Toxic company cultures are all too common in modern businesses. One in five Americans have left a job in the past five years due to bad company culture, according to a recent SHRM report on workplace culture. The cost of that turnover is an estimated $223 billion.  Addressing toxic company cultures—typically defined as a culture where employee trust, morale, and psychological safety have plummeted— is especially important in...

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