With 2020 in the rearview mirror, retailers are ready to embark on a new path forward. However, it’s impossible to look ahead without acknowledging the changes that the COVID-19 pandemic has imposed on retail businesses, their partners, and consumer expectations. At NRF 2021: Retail’s Big Show, retailers and industry experts shared insights and predictions for which retail trends are likely to last even after the pandemic fades.
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As the COVID-19 pandemic drags on, prevention guidelines and restrictions can feel incredibly challenging. Eric Yaverbaum, CEO of Ericho Communications, knows firsthand what it is like to be stricken with the coronavirus while leading a company. He shared key insights and lessons for helping employees combat COVID-19 fatigue. The following is a lightly edited transcript of our conversation.
So here we are in the ninth month of the pandemic and...
Disruptive companies are designed to, well, disrupt existing industries and business practices. But what happens when companies across the spectrum of industries and sizes...
In the era of the customer, companies are adopting digital initiatives and making changes to established business models, processes, and systems to become customer-centric...
New research finds that customers increasingly want their voices heard by brands, literally. Capgemini Research Institute’s Smart Talk: How organizations and consumers are embracing voice...
