Denise Power

With AI giddiness gone, 2024 shapes up as a year of action

Denise Power - February 13, 2024

If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action.Twelve...

AI can be the ‘blast shield’ that makes contact center associates heroes

Denise Power - January 10, 2024

“You dial the number, navigate the recorded instructions. And if you’re lucky, there’s a person — a real person — at the end of...

Show report: CX and EX inextricably linked, with empathy as the glue

Denise Power - March 21, 2023

The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up...