Customer Acquisition

The importance of customer loyalty and retention can’t be overstated. Loyal customers are less price sensitive and more likely to make frequent...

Businesses in every industry are continuing to deal with the effects of COVID-19. With many previous predictions on the US economy now...

What insights can be found in the many photos, images, and other visual content that brands use to convey messages to customers?...

Contact centers are undergoing a digital transformation that reimagines customer engagement—but don’t count humans out. At ICMI Contact Center Connections, industry experts laid...

How to align the right CX goals in your sights.

Key findings from Incite Group's State of Customer Service 2020.

Hint: Show, don't tell.

Industry leaders at CCW reflect on rapid changes in the contact center.

Our 4 biggest takeaways on how to take your customer experience to the next level.