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Customer Loyalty

Customer Experience Strategies and Best Practices

COVID-19 Disrupted Customer Loyalty and Brand Loyalty. Here’s How to Rebuild.

Judith Aquino - 0
How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty? Here’s what industry experts, researchers,...
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Customer Acquisition

3 Ways Companies can Reset—and Win—at Customer Loyalty

Judith Aquino - 0
The importance of customer loyalty and retention can’t be overstated. Loyal customers are less price sensitive and more likely to make frequent...
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Customer Loyalty

Rethink the Contact Center of the Future

Dylan Haviland - 0
The contact center industry has always needed to look forward. It’s a business so ingrained in the trends and innovations of every...
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Customer Loyalty

3 Ways to Revolutionize Customer Service After the Pandemic

Dylan Haviland - 0
The COVID-19 pandemic has accelerated change in customer service. Daily at-home life for customers and agents has forced organizations to look closer...
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Customer Engagement

Contact Centers Maintain Human Connections in Times of Crisis

Elizabeth Glagowski - 0
In times of crisis -- like right now -- people are naturally anxious. They are unsure of what will happen next. They...
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Customer Engagement

Say I Do to Customer Service

Dylan Haviland - 0
New York City is a hub of startups. One subway ride reveals a rich tapestry of companies looking to disrupt nearly every...
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Customer Engagement

A First Look at 2020 Retail at NRF’s “Big Show”

Judith Aquino and Dylan Haviland - 0
New decade, new retail. At National Retail Federation (NRF) “Big Show” conference in New York City, business leaders defined what will make for exceptional...
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Customer Engagement

Want to Win at Personalization? Let the Customer Lead

Judith Aquino - 0
Increasingly, customers expect personalized experiences as a standard of service. But as consumers, we all know that the quality of personalized experiences...
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Customer Loyalty

Tell a Story With IoT

Dylan Haviland - 0
IoT (Internet of Things) devices, products that are connected to multiple channels (think Google Home or any smart home device), are redefining how...
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