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Customer Relationship Management

Customer Loyalty

Rethink the Contact Center of the Future

Dylan Haviland -
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The contact center industry has always needed to look forward. It’s a business so ingrained in the trends and innovations of every...
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Customer Loyalty

3 Ways to Revolutionize Customer Service After the Pandemic

Dylan Haviland -
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The COVID-19 pandemic has accelerated change in customer service. Daily at-home life for customers and agents has forced organizations to look closer...
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Customer Relationship Management

How to Rebound from the Coronavirus: Your Top Sales Questions Answered

Judith Aquino -
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Like a massive tidal wave, the COVID-19 pandemic has upended business operations, supply chains, and economic activity, leaving a path of uncertainty....
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Customer Engagement

Contact Centers Maintain Human Connections in Times of Crisis

Elizabeth Glagowski -
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In times of crisis -- like right now -- people are naturally anxious. They are unsure of what will happen next. They...
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Customer Engagement

Say I Do to Customer Service

Dylan Haviland -
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New York City is a hub of startups. One subway ride reveals a rich tapestry of companies looking to disrupt nearly every...
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Customer Engagement

Aldo Crowns User-Generated Content King

Dylan Haviland -
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Ask any millennial what an influencer is and you will hear about vibrant social media stars who flaunt the latest trends in...
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Customer Engagement

Take a Smart Seasonal Approach to Health Insurance Open Enrollment

Clay Heinz -
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Four ways to exceed open enrollment performance goals.
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Customer Acquisition

Forrester CX NYC 2019: How to Break Through Stagnant Customer Experiences

Judith Aquino and Dylan Haviland -
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Our 4 biggest takeaways on how to take your customer experience to the next level.
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Customer Acquisition

Allbirds Co-Founder Dishes on Direct Customer Relationships

Dylan Haviland -
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The shoe company’s eco-friendly and innovative D2C approach has pushed its brand value to more than $1 billion.
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