Home Customer Relationship Management

Customer Relationship Management

Customer Loyalty

3 Ways to Revolutionize Customer Service After the Pandemic

Dylan Haviland -
0
The COVID-19 pandemic has accelerated change in customer service. Daily at-home life for customers and agents has forced organizations to look closer...
Continue reading
Customer Relationship Management

How to Rebound from the Coronavirus: Your Top Sales Questions Answered

Judith Aquino -
0
Like a massive tidal wave, the COVID-19 pandemic has upended business operations, supply chains, and economic activity, leaving a path of uncertainty....
Continue reading
Customer Engagement

Contact Centers Maintain Human Connections in Times of Crisis

Elizabeth Glagowski -
0
In times of crisis -- like right now -- people are naturally anxious. They are unsure of what will happen next. They...
Continue reading
Customer Engagement

Say I Do to Customer Service

Dylan Haviland -
0
New York City is a hub of startups. One subway ride reveals a rich tapestry of companies looking to disrupt nearly every...
Continue reading
Customer Engagement

Aldo Crowns User-Generated Content King

Dylan Haviland -
0
Ask any millennial what an influencer is and you will hear about vibrant social media stars who flaunt the latest trends in...
Continue reading
Customer Engagement

Take a Smart Seasonal Approach to Health Insurance Open Enrollment

Clay Heinz -
0
Four ways to exceed open enrollment performance goals.
Continue reading
Customer Acquisition

Forrester CX NYC 2019: How to Break Through Stagnant Customer Experiences

Judith Aquino and Dylan Haviland -
0
Our 4 biggest takeaways on how to take your customer experience to the next level.
Continue reading
Customer Acquisition

Allbirds Co-Founder Dishes on Direct Customer Relationships

Dylan Haviland -
0
The shoe company’s eco-friendly and innovative D2C approach has pushed its brand value to more than $1 billion.
Continue reading
Customer Experience Strategies and Best Practices

What’s the State of Digital Transformation?

Judith Aquino -
0
Top executives are getting more involved in both the customer and employee sides of digital transformation.
Continue reading
Load more

© 1to1 Media