Customer Retention Archives

Customer Experience Strategies and Best Practices

COVID-19 Disrupted Customer Loyalty and Brand Loyalty. Here’s How to Rebuild.

Judith Aquino - October 20, 20200

How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty? Here’s what industry experts, researchers,...

Customer Engagement

How to Move your Digital Transformation Strategy Forward (Hint: It’s not a Crisis Response)

Judith Aquino - July 16, 20200

Without question, the COVID-19 pandemic has laid bare consumers’ dependence on real-time digital services and experiences. When customers order groceries online, use...

Customer Loyalty

Rethink the Contact Center of the Future

Dylan Haviland - July 1, 20200

The contact center industry has always needed to look forward. It’s a business so ingrained in the trends and innovations of every...

Customer Loyalty

3 Ways to Revolutionize Customer Service After the Pandemic

Dylan Haviland - May 13, 20200

The COVID-19 pandemic has accelerated change in customer service. Daily at-home life for customers and agents has forced organizations to look closer...

Customer Loyalty

Tell a Story With IoT

Dylan Haviland - November 20, 20190

IoT (Internet of Things) devices, products that are connected to multiple channels (think Google Home or any smart home device), are redefining how...

Customer Retention