Employee Engagement Strategies and Best Practices

Enter a New Reality of Employee Training

Dylan Haviland - February 18, 2020

When virtual reality (VR) technology first came out it was a novelty primarily seen as an innovative way for gamers to dive into...

Employee Engagement Strategies and Best Practices

Decoding RPA and Intelligent Automation in the Contact Center

Rafa Domene Carmona - February 10, 2020

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Today’s customers are fast. The rise of messaging apps and smart phones have enabled them to reach whomever they want, wherever they...

Digital Engagement

Robotic Process Automation Unlocks Human Interactions

Judith Aquino - September 17, 2019

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Employers can’t afford to be complacent when it comes to retaining great employees. However, certain jobs, especially routine-based jobs with few growth...

Customer Engagement

Research: The Future of Customer Service is an Adaptive Workforce

Alexandra Scicchitano - August 14, 2019

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Key findings from Incite Group's State of Customer Service 2020.

Employee Engagement Strategies and Best Practices

3 Ways to Create a High-Performing Employee Culture

Len Patane - July 15, 2019

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Why your most important customer is your employee.

Customer Engagement

Take a Smart Seasonal Approach to Health Insurance Open Enrollment

Clay Heinz - July 8, 2019

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Four ways to exceed open enrollment performance goals.

Customer Experience Strategies and Best Practices

Employees Shine in Some of 2019’s Best Workplaces

Dylan Haviland - June 24, 2019

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Secrets of employee success from 23andme, Team Rubicon, Boll & Branch, and goodr.

Customer Acquisition

Forrester CX NYC 2019: How to Break Through Stagnant Customer Experiences

Judith Aquino and Dylan Haviland - June 18, 2019

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Our 4 biggest takeaways on how to take your customer experience to the next level.

Customer Service Strategies and Best Practices

A Unique Way to Engage Your Employees

Guest: Don Peppers - June 3, 2019

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A commitment to employees will reap benefits for customers and the bottom line.