It was clear to anyone who walked into the Javits Center in New York City earlier this month for the National Retail Federation (NRF) Big Show: Trade shows are back. With tens of thousands in attendance, people were ready to mingle, talk strategy, showcase their products, and sample the latest cutting-edge technology. Here are just a few highlights from the four-day event. Celebrating a visionary Lowe’s Chairman and CEO Marvin Ellison received the...
Many brands lost ground over the past year when it came to customer experience (CX) efforts and results. As economic and costs pressures grew, companies across various industries struggled to deliver the type of quick, easy interactions customer expect. Coming off a challenging year, there are major headwinds to contend with as 2023 begins, according to a new Forrester report, “Predictions 2023: Customer Experience.” “Last year was the first year since...
While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and...

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