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The Evolving Mobile App User
Mobile wallets and enterprise apps are just the beginning. Here’s what companies need to know about the evolution of apps.
Emerging Trends
5 Steps for Regaining Customer Trust and Customer Revenue
Follow these five steps to win back customers and regain their trust.
5 Customer Retention Steps
Product Reviews Power Purchase Decisions
Featuring product reviews greatly impacts buying behavior.
The Power of Reviews
AccuWeather Personalizes Forecasts on a Global Scale
Digital Media VP David Mitchell explains how the company localized its mobile apps in 60+ languages.
Localized Weather
What the Net Neutrality Debate Means to Healthcare
Healthcare providers and patients have a lot at stake in the fight for Internet access.
Digital Health
Driving Momentum Around CX in 2015
Former 1to1 Media Customer Champions and industry analysts discuss how leaders can build and sustain strategic momentum across all interaction channels throughout 2015.
CX Momentum in 2015
The Leadership Moxie for Undisciplined Service
The leadership of originality takes great courage to foster service ingenuity and originality.
Leadership Moxie
Should Marketers Drive the Customer Experience?
One recent report explores why marketers are in an ideal position to take charge of the customer relationship.
CX Management
Massage Envy Spa Turns Data into a Competitive Advantage
The national franchisor uses customer data to maintain a consistent brand experience across more than 1,000 locations.
Customer Insights
Experiential Commerce: The 'Future' of Shopping Is Now
Social commerce, interactive photos, and videos. Online shopping is getting fun. Here's how to turn customers' paths to purchase into experiential journeys.
Evolving Commerce
Are You Ready for the Wearable Contact Center?
Wearables may soon become a key part of customer journeys and revolutionize the CX arena.
The Wearable Contact Center
Marketers Aim to Align Digital Efforts with Sales Success
Marketers seek alignment to enable targeted, personalized digital marketing campaigns that will boost sales and loyalty.
Digital Marketing Trends

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Who Will Win the Mobile Payment Adoption Race?

When Apple revealed its Apple Pay last September, CEO Tim Cook said the mobile payment serv... more »

More U.S. Federal Agencies Are Considering Chief Customer Officers

With federal customer experience (CX) so weak, I'm happy to report that several more U.S. f... more »

FCC Approves Net Neutrality Rules but the Battle for an Open Internet Continues

Net neutrality advocates scored a major victory today when the Federal Communications Commi... more »

Michigan OCS Reduces Call Volume, Increases Caseworker Productivity

For the Office of Child Support at the Michigan Department of Human Services, efficiency re... more »

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1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

Experiential Commerce: The 'Future' of Shopping Is Now

As the ecommerce space becomes increasingly crowded, companies are looking for ways to differentiate their brands.

Marketers Aim to Align Digital Efforts with Sales Success

Webmarketing123’s “2015 State of Digital Marketing” report investigates the top objectives, toughest challenges, and hottest trends in the space today.

Delivering a Flawless Omnichannel Customer Experience

Many companies still struggle to connect the customer experience from one channel to the next. In this latest In Action paper, we explore several techniques that companies can use to deliver flawless omnichannel experiences.

Calculating the Financial Value of SEO

Marketers who can forecast the financial impact of search engine optimization projects are able to drive higher ROI.

5 Steps for Regaining Customer Trust and Customer Revenue

Companies that do a great job of winning back departed customers will frequently have a stronger relationship as a result. Follow these five steps to identify and regain customer trust and relationships.

Friskies Purrfects Its Organic Search Results

Search engines continue to be the first place where many consumers conduct their online research, making it critical for brands to appear in organic search results.

Lack of Content Consistency Impedes Sales Growth

Corporate Visions’ recent survey explores the alignment of marketing campaigns and sales content development processes worldwide.

Thought Leadership from

The Omnichannel Evolution of the Contact Center
Contact center associates can use the customer data being generated across various touchpoints to deliver prompt, personalized, and relevant support.

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1to1® Media is dedicated to helping organizations across the globe realize the greatest value from their customer base. We provide resources that help senior executives to drive change and make customer-based initiatives the centerpiece of their growth strategy.

1to1 Media's custom publications explore the best practices, trends, and developments from companies that are using customer initiatives to drive bottom-line impact. Backed by Peppers & Rogers Group, the globally recognized leader in customer strategy and relationship marketing, 1to1 Media combines thought leadership, field experience, and editorial expertise to deliver the content needed by our audience of more than 130,000 decision-makers.

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