1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

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Marketers to Heavily Invest in Mobile Messaging in 2015
Marketers to Heavily Invest in Mobile Messaging in 2015
Message Systems’ recent survey on mobile messaging in the enterprise highlights how marketers are currently using mobile as an engagement tactic and where they plan to focus their budgets in the future.
Putting SMBs on the Path to Omnichannel Support
Putting SMBs on the Path to Omnichannel Support
While large companies are speeding ahead, using their bigger budgets to invest in the latest omnichannel innovations and meet customer expectations, SMBs—though slow and steady—are taking technology to new levels in an effort to win this race.
Strengthening Self-Service via Speech Technology
Strengthening Self-Service via Speech Technology
Download the new 1to1 Media In Action paper to find out what it takes to improve the self-service experience for customers while lowering operational costs for your business.
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The Customer Engagement Imperative: Connecting for Competitive Advantage
The Customer Engagement Imperative: Connecting for Competitive Advantage
In this 1to1® Webinar, industry thought leader Jay Bourland, SVP and GM, Customer Engagement Solutions for Pitney Bowes, discusses the benefits of examining the sum of each customer's interactions and how these insights can be used to provide a single view—and a one-to-one connection—with each customer.
How to Bring the Organization Together to Think “Experience”
How to Bring the Organization Together to Think “Experience”
Counting on a leader to naturally switch from driving the business from a quarterly sales perspective one day to thinking all things “customer” the next is pretty delusional. Companies that excel in managing their customers as assets consistently hold scheduled forums to address customer accountability.
Answers.com Gets into the Customer Experience Game
Answers.com Gets into the Customer Experience Game
Up Close and Personal: Technology’s Undeniable Impact on Individualization
Up Close and Personal: Technology’s Undeniable Impact on Individualization
While the technology driving the customer experience continues to evolve, the underlying relationship remains the same, for companies must constantly work to maintain customer trust and loyalty.

Thought Leadership from

Peppers & Rogers Group
The Evolution of E-Commerce
Bernard Luthi of online shopping giant Rakuten shares how his firm draws on digital consumer insights to personalize the customer experience and strengthen business outcomes.