1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

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Do Bricks-and-Mortar Have a Future? Only if They’re Willing to Change.
Do Bricks-and-Mortar Have a Future? Only if They’re Willing to Change.
Online commerce is forcing brick-and-mortar locations to change and focus on the experience they provide their customers in order to remain competitive.
Prepare, Not Scare: Weathering the Storm When Social Disaster Strikes
Prepare, Not Scare: Weathering the Storm When Social Disaster Strikes
Just one wrong remark on Twitter or Facebook can create worldwide backlash and negative sentiment toward the company in questions, for the once one-to-one customer interactions have evolved into one-to-millions.
Revolutionizing the Omnichannel Customer Experience
Revolutionizing the Omnichannel Customer Experience
As customers use of SMS, Web, mobile, and social channels proliferate, many companies are struggling to provide seamless omnichannel experiences due to channel or functional (customer service, marketing) silos. Download the 1to1 In Action guide for advice on how to get it right.
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The Top 5 Customer Experience Challenges and How to Fix Them
The Top 5 Customer Experience Challenges and How to Fix Them
Many companies are finding themselves ill equipped to operate in an omnichannel environment. In this 1to1 Media webinar, attendees will learn the top five customer experience challenges that are preventing enterprises from offering integrated, personalized, and omnichannel customer strategies, and the solutions to fix them.
Three Gamification Tactics That Can Be a Win for Contact Centers
Three Gamification Tactics That Can Be a Win for Contact Centers
How can contact center managers better engage employees? One way is by making a game of learning and solving customer problems. Here are three ways contact centers can use gamification principles to improve performance.
Scrap or Pursue? Determining Which Sales Strategies Are Right for You
Scrap or Pursue? Determining Which Sales Strategies Are Right for You
. But, while diets often fail and gym memberships go unused, companies can use this fresh start as an opportunity to scrap unwanted sales strategies and usher in new techniques for the potentially successful year ahead.
Walgreens’s Retail Strategy Provides Added Value for Busy Customers
Walgreens’s Retail Strategy Provides Added Value for Busy Customers
Leveraging data, Walgreens is able to better understand what its customers want and provide them with these options.

Thought Leadership from

Peppers & Rogers Group
Past Predictions of Future Customer Experiences
People love to make predictions, including predictions about future customer experiences, technology, and interactions. More than 100 years ago some envisioned (very correctly) what life would be like today. And although predictions such as “a flying machine for travel” and “moving pictures sent by wire” were correct, some are downright laughable. So before we bank on a vision of the customer future, let’s revisit past predictions of future experiences.