Customer Strategy & CRM Articles

1to1 Media's Weekly Digest is an online publication dedicated to covering customer-centric business strategies.

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E-commerce Sales Tools that Are Shaking Up Business
E-commerce Sales Tools that Are Shaking Up Business
From SMS–based concierge services to unparalleled personalization, retailers are using innovative tools to make online shopping contextual, easy, and convenient.
Inside Dell’s Customer Experience Road Map
Inside Dell’s Customer Experience Road Map
The past few years have been rough for Dell.
Designing the Intelligent Contact Center
Designing the Intelligent Contact Center
In this In Action guide, find out how to detect customer trends and patterns, cultivate lasting relationships, and even reduce operational costs in the contact center.
Mobile Optimization: Embedding Service Where Users Spend Their Time
SPONSOREDMobile Optimization: Embedding Service Where Users Spend Their Time
In the last installment in a five-part series, Transversal looks into how brands can tap into the power of apps to generate the most mobile traffic.
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5 Tips for Powering Contextual Messaging
5 Tips for Powering Contextual Messaging
Join 1to1 Media and SmartFocus for a complimentary webinar in which we'll explore how companies can develop contextual messaging based on a customer's interaction journey.
Myth Busting: Are Only New Customers Worth Onboarding?
Myth Busting: Are Only New Customers Worth Onboarding?
Companies that want to truly engage their clients should make sure their onboarding processes account for existing and new clients.
Cracking the Ad-Free Model
Cracking the Ad-Free Model
We’ve all seen it happen: webpages that take a few extra seconds to load or interstitial ads that take over a screen.
Sally Beauty Supply Gets a Data Makeover
Sally Beauty Supply Gets a Data Makeover
Beauty may only be skin deep, but the beauty and cosmetics industry is rooted in deep analytics and customer strategies.

Thought Leadership from

Peppers & Rogers Group
The Evolution of the Exceptional Sales Leader
Research from TeleTech Consulting finds that great sales leaders share three sales DNA attributes.