One to One Marketing Strategies and Solutions

Customer Experience

e-book 25 Cool CX Brands

These 25 brands have caught the attention of 1to1 Media’s editors for having standout customer experiences in 2016.

Sep 25, 2016

Customer Experience

10 Minute Read

Guest Blog Use Technology to Demonstrate Empathy to Customers

Even in an economy chock full of electronic, impersonal customer interactions, there are still mechanisms organizations can use to signal empathy to their customers.

By Don Peppers

Sep 23, 2016

Customer Experience

2 Minute Read

Blog Are We There Yet? A Snapshot Look at the Digital Transformation of Businesses

Companies have made significant progress in adapting to a digital economy but as a new Altimeter report shows, many still have a long way to go.

By Judith Aquino

Sep 22, 2016

Customer Experience

eBay Australia's virtual reality shopping

15 Minute Read

Case Study Virtual Reality Department Store Takes VR Mainstream

eBay Australia's senior director of marketing and retail Innovation discusses Myer's virtual department store journey and the future of retail.

By Elizabeth Glagowski

Sep 21, 2016

Employee Engagement

10 Minute Read

Blog Employee Engagement Isn't a Sprint; It's a Marathon

A new report from HBR and Strativity Group shows how many change management initiatives fail because companies are paying lip service to employee engagement.