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Gold: Genband Transforms its Customer Support with Data Analytics and Advanced Work Processes

By streamlining its data and operations, Genband is now able to provide faster and more reliable service as the brand works to reengage customers. more »

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Silver: Philadelphia Insurance Companies Embraces Purpose-Driven Analytics

By concentrating on customer feedback, Philadelphia Insurance Companies now mines actionable insight from every point along the customer lifecycle to drive satisfaction and loyalty. more »

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Bronze: Code42's 'Customer First' Mindset Supports Experiential Excellence

By making customer experience its foremost priority, Code42 validates its unwavering commitment to both high quality products and consistently exceptional service. more »

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Gold: LinkedIn's 'Member First' Focus Boosts User Satisfaction and Engagement

By aligning its infrastructure and core values, LinkedIn continuously works to grow member relationships by providing an effective service culture that solves systematic problems and furthers professional development. more »

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Silver: NYPD Turns to Social Media to Strengthen Community Relations

New social media innovations have helped to improve performance on crime control, managing incidents, and traffic conditions. more »

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Bronze: 1-800-CONTACTS Brings Voice of the Customer Into Focus

Customer-centric efforts have enabled the contact lens store to develop stronger emotional connections with its customers and create memorable experiences. more »

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Silver: WGBH Enhances Donor Records to Drive Engagement and Donations

By cleaning up and unifying its profile information, the Boston-based broadcasting company can now deliver more relevant and personalized messaging as its donor relationships deepen. more »

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Bronze: Total Gym Fitness Boosts Customer Conversion with New Mobile Functions

By adding live chat and self-service automated features to its services, Total Gym Fitness ensures today's mobile-first customers get comprehensive, real-time assistance. more »

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Bronze: Mountain America Credit Union Brings Member Feedback into the Loop

By analyzing solicited and unsolicited member feedback, Mountain America Credit Union continuously uncovers insights that help the company improve business operations and advance experiential initiatives. more »