This article was written as part of a partnership between 1to1 Media and the European Customer Experience Organization. Talk to someone like Lynn Hunsaker and she’ll tell you there’s some 24 metrics to convey the value of the customer experience. She’s dissected and painstakingly diagrammed each one. When all the Venns, funnels, PowerPoints, histograms, flowcharts, and scatter plots are set aside, however, something remarkable becomes evident: While there are two dozen CX...
As a writer, one of my biggest challenges is facing a blank page (or screen) before I start writing. How should I start? What should I say? That blank canvas anxiety was all but eliminated with the introduction of ChatGPT and other generative AI tools. I can ask them to summarize a theme or start an article about XYZ. It gives me a starting point to jump off from as...

Popular posts