The growing remote work culture has business leaders looking for the best talent not only in their locality but across continents. The rise of the open talent economy, remote work, and globalization has leveled the playing field: now you must decide which outsourcing option is right for you. What is onshoring? We begin right at home. Onshoring is when an organization outsources services and functions from within its own country. Outsourced associates share similar experiences with...
State and local healthcare organizations are facing multiple challenges in getting COVID-19 vaccines to communities. Andy Martin, group vice president at TTEC, shares insights and best practices that he and his team have gathered from their work helping public and private sector health organizations address those very challenges as the vaccine rollout continues. Check out our podcast, “CX and COVID-19: Vaccine Strategies that Work” for more information about CX and vaccine management. Learn...

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