Retro vibes might be cool when it comes to fashion, music, even décor – but they aren’t when it comes to customer experience (CX).
The world seems like it’s moving faster than ever: technology is evolving, customer expectations are rising, and economic uncertainty is rewriting the rules. If you’re confused about where to invest, don’t understand the economics of AI, or are afraid to act, you’re not alone.
But don’t let uncertainty paralyze...
Waking up early and waiting in line outside a store for a must-have gift might be a thing of the past. This year, consumers – especially younger ones – are turning to AI to navigate the busiest shopping season of the year.
One-third of consumers plan to use AI for holiday shopping this year, according to new UserTesting research. The company surveyed 4,000 consumers across the United States, United Kingdom and...
The CX Pod focuses on innovations happening within the world of customer experience, and there's no other innovation more important than AI. So rather...
Timeshare companies sometimes get a bad rap as not being particularly customer centric. Many consumers associate them with high-pressure sales tactics meant to feed...
